What We're Doing o Keep You Safe

COVID FAQs

Information about COVID-19 is constantly changing.  If you're interested in COVID testing or in need of medical care for your symptoms, our providers are prepared to handle it all.  

Caring For COVID:

  • We offer rapid COVID testing with same-day results, daily at all three locations.   
  • Both on-demand and scheduled in-clinic testing is available
    • On-Demand: Designed to be quick and easy:
      • Meet with an Urgency Room provider online
      • Visit The Urgency Room for your test only, we'll be waiting for you.
      • As soon as you've submitted the specimen,  you're free to go.
      • We'll text you when your results are in.
    • Scheduled In-Clinic Testing: Designed for people with concerns for their COVID symptoms:
      • Schedule an in-clinic visit with one of our providers to review your concerns.
      • Same day and next day appointments are available online.
      • You will be tested and receive your results before you leave.
  • We're using Abbott's ID NOW™molecular test to provide results in minutes. 
  • We're doing our best to limit contact, minimize time in our waiting rooms
  • Our visitor policy has been updated to allow one visitor per patient (2 for children)
  • All staff are wearing the necessary PPE and taking the highest precautions to keep everyone safe.

Non-COVID Care & All Other Symptoms of Concern:  

  • If you are stable and experiencing COVID symptoms that require medical care, visit any one of our three locations.
    • We're open from 8am to 10pm, 365 days a year.
  • Our emergency-trained providers are prepared to deliver the care you need for all your urgent or emergent medical concerns.
  • We're encouraging social distancing in our lobby and limiting visitors to one per patient ( 2 for children)
  • Our staff is focused on patient safety throughout the entire duration of your visit.
    • While we treat both COVID and non-COVID concerns, we are able to safely care for and treat both separately inside all  of our locations. 

Questions About Whether You Should Schedule A Test:
If you have questions about testing, testing locations, current guidelines and other information, please reference the MDH website for further guidance.

Please see the CDC guidelines for additional helpful information as it related to COVID and COVID testing.

Telehealth:  A Safe Option for COVID Testing & Symptoms:

At The Urgency Room, we provide virtual appointment alternatives for patients seeking a safer, more convenient way to check in with a medical professional. By choosing a virtual visit, you’re doing your part in preventing the spread of COVID-19 as well as protecting yourself from viral exposure or unnecessary physical strain if you’re feeling sick. 

Start Your Video Visit Now

Whether you’re concerned about COVID-19 or you need an examination that does not require your physical appearance at a clinic—whatever the reason for a virtual visit—our telemedicine services are more than capable of assisting you. 

What Is Telemedicine? 

Any time medical professionals use technology for the examination or diagnosis of a patient, they are exercising telemedicine. While telemedicine as a practice has been around for quite some time now, it’s gained a lot of popularity thanks to the widespread accessibility of good quality video calling via computer programs and phone apps. 

Should I Still Schedule a Virtual Visit, Even if I Don’t Have COVID-19 Symptoms?

You should always err on the side of scheduling a telehealth appointment if you’ve been in contact with someone who has tested positive for COVID-19 or you have reason to believe you may have contracted the virus. We will help you determine the best course of action and get things moving for your rapid COVID test. 

A Message To Our Patients: 

We're committed to providing you the latest on what we are seeing at
The Urgency Room and how keeping our patients and staff safe is our top priority.

More Information on The Urgency Room:

Finding the right resources can be challenging, so we've created helpful information on a variety of topics in our blog. 

Read what we've got to say:

Urgency Room Blog

Visit our after care video library for more information from our clinicians on some of the most common illnesses, ailments and conditions we see:

After Care Videos

Still have a question?  These resources can help:

Patient FAQs:

Read our FAQs here where we answer some of our patients’ most frequently asked questions. Find your answers to questions about care, cost and appointments. You can also look through our full notice of

Patient Privacy:

Look through our full notice of privacy practices.

Contact Us:

Call us at the location nearest you.
EAGAN: (651) 789-9900
VADNAIS HEIGHTS: (651) 789-6500
WOODBURY: (651) 789-7000

Our Mission:

Our mission at The Urgency Room is to provide our patients with exceptional medical care provided by board-certified emergency physicians in a state-of-the-art out-of-hospital experience.

 

***If you think you are experiencing a medical emergency please dial 911 immediately or visit the nearest hospital emergency room.

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