Schedule a Visit with a Provider Online
Available 8am to 8pm, Daily

Additional times are available throughout the day, continue to check back for new openings.

 See A Provider Without Leaving Home  

  1. Select a time that works for you
  2. See a provider from your home at your scheduled time
  3. Visit the Urgency Room AFTER your visit for any testing or additional care needs

Schedule an online visit if you’re concerned
about any of the following:

Online Visit Instructions

  • Once your appointment is confirmed you'll receive a link (text/email) to visit our online platform.
  • Click the link to start your online visit at your scheduled appointment time. 
  • Arrive early if possible to give yourself time to get logged in and set up.
  • If you are new to our virtual platform, create a new account and select “Start New Visit.”
    • If you are a parent registering a child under 18, be sure to click “Add Child” and then “Start” to create the visit for your child and not for yourself.
    • Each child, spouse or family member over 18 must create their own account.
  • Answer a few quick questions and click “Start New Visit” and a clinician will be with you shortly
  • If your provider determines you need to be tested or need further care, head to The Urgency Room.  We'll be waiting for you.

Visit Guidelines

  • You must be in Minnesota at the time of the video visit.
  • Minors under 16 must be accompanied by a parent or guardian when presenting to The Urgency Room.
  • Your results are stored within the app shortly after you've been tested.
  • COVID Testing:
    • Our rapid test is Abbots ID Now molecular NAAT (nucleic acid amplification) test.
    • Online testing is available for patients who have minor COVID symptoms
      • People with more complex symptoms should schedule an in-person visit to be evaluated face-to-face by a provider and clinical team.


Completed Your Visit and Looking for Results?

Revisit our app to locate your information about your visit.

Get Your Results

 What to Expect

When you click the link to start your online visit, you’ll be asked to complete some brief patient information. Then you’ll be placed in the virtual waiting room. A healthcare provider will see you as quickly as possible.  If your visit requires any additional testing or evaluation you will be instructed to visit one of our clinics.  We'll be waiting for you.

When You Need More Care

If you need more care than we can give you in a telemedicine visit, we’ll get you into The Urgency Room as quickly as possible to continue your visit in person. 

Troubles Logging In For Your Visit?

Click the link to log in at your scheduled time:  

Start Your Visit

 

Watch this video for step by step instructions for using our virtual platform:

 
Here’s how to make sure you get the care you need:

Allow any popups that ask you for access to your camera and microphone

Use a device with a camera and microphone — a computer is preferred

Switch to wifi instead of cellular service if you're on a smartphone or tablet

 

If your telehealth visit is disrupted by a technical difficulty, you may receive a phone call from our staff. Please answer your phone if you’re disconnected.  

Should I Seek an Online Visit or Should I Just Go In? 

 

Thanks to technological advances, attending your health care visit in person is not always necessary. Of course, there are times when a health condition requires further attention—such as testing or more extensive examinations—that a video visit simply cannot deliver. 

You’ll want to head in for an in-person visit for the following reasons: 

  • You need a test administered that requires blood drawn
  • Your symptoms are severe
  • You require treatment for infections 
  • You require x-ray testing or CT scans 

Telemedicine is typically used to assess mild symptoms or cases where the individual is relatively stable. 

If you’re not experiencing serious symptoms but you’re still unsure whether a telehealth visit is right for you, why not give it a try? Your medical professional will let you know if it’s time to come in. 

Looking for an Online Visit? Don’t Forget About Our App 

The Urgency Room offers local access to emergency providers so that you may safely receive the medical care you need without having to leave your home. All you need to do is create an account—but don’t worry! It’s not a lengthy process. 

The Benefits of Urgency Room Telemedicine 

For people seeking the best possible care with the least possible risk, you may be wondering: why are telemedicine visits gaining so much traction in the healthcare industry? There are several reasons. For many patients, the following benefits bring them to virtual visits:

  • Comfort. Let’s face it, you simply don’t need to be here in person for every symptom or medical question. Why not enjoy the comforts of home while you assess your health concerns?
  • Infectious disease prevention. COVID-19, influenza, the common cold—whatever the viral infection or disease, staying at home for a telehealth visit reduces your chance of both receiving and spreading these unwanted strains and those like them. 
  • Get some time back in your day. Whether you’re taking time off work for your visit or you have a jam packed schedule of family activities, scheduling a telehealth visit will help you cut down on transportation and waiting room time. What may have been a two hour endeavor could be cut down to as little as twenty minutes, depending on your visit. 
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