Get to Know Your UR

When should I consider The Urgency Room?

The UR is fully staffed with the very best board-certified ER doctors, nurses and highly skilled staff. We are experienced and equipped to handle almost any injury or illness for which you might otherwise go to a hospital ER.

How is The Urgency Room different from a standard emergency room?

The Urgency Room strives to provide the highest in quality emergency medicine available to its patients in a warm and comforting atmosphere. Unlike a standard ER, The Urgency Room is an outpatient facility with no inpatient/overnight rooms available. We do not accept ambulances, however we will transport patients out to surrounding hospitals if necessary.  We offer both online and in-person care.

Do you test for COVID?

Yes.  Please visit our COVID Information page for the most up-to-date formation about COVID care and testing and your options at The Urgency Room.  

We offer both online and scheduled in-person visits for COVID symptoms and testing.  

Click here to Start an Online Visit.

Once your visit is complete, go to the Urgency Room location for the test itself.  No need to wait, we will notify you as soon as your results are ready.

Does The Urgency Room offer telehealth or online services?

Yes.  Click here to find out if online care is right for you.

Online care from The Urgency Room is available from 8am to 8pm, daily.  No appointment is necessary.


How is The Urgency Room different than an urgent care facility?

The Urgency Room can treat an extensive range of injuries and illnesses. Unlike an urgent care, The Urgency Room has a high-complexity lab, x-ray machine, CT scanner, ultrasound machines all onsite to allow us to treat acute injuries that surpass the abilities of a standard urgent care. Having these capabilities onsite allows us to treat acute injuries and illnesses all while creating a comforting and more desirable experience for our patients.

Who will provide my care?

The Urgency Room will always have an emergency physician certified by the American Board of Medical Specialties (AMBS) on-site along with our staff of highly skilled physician assistants, nurse practitioners, nurses, paramedics, and technicians. All of our clinicians have extensive training and experience in diagnosing, treating, and preventing disease, injury, and illness.

Is The Urgency Room covered by my insurance?


The Urgency Room has contracts with most major Minnesota health insurers however, please call your insurance directly to validate that your individual plan is in-network with The Urgency Room.  Please bring a copy of your card to your visit. 

We also accept Medicare and Medicaid plans. Please bring a copy of your card to your visit.  If you have a non-Minnesota Medicaid plan, you must present your card at the time of service otherwise a deposit will be required prior to treatment.

Once your insurance company has made a payment decision, we will send you a bill based upon their processing. All co-pays are due at the time of service. We do recommend you call your insurance to validate your plan is in-network with the The Urgency Room prior to treatment.

Will I have a co-pay?

All benefit plans are different, so you will want to check with your individual carrier to determine which benefits will be applied to your visit. Please remember to bring a your card to your visit.  The UR accepts cash, personal checks, Visa®, MasterCard®, American Express® and Discover® as payment options.

Will it cost more?

Every patient’s visit will be different. Generally, in-person care at The Urgency Room is a cost-effective alternative to an emergency room visit in a hospital. 

Online visits start at $178 with additional charges possible depending on testing and additional services received.

If you receive any radiology or imaging services, the reading is billed separately from Midwest Radiology and is not included in your bill from The Urgency Room. You can reach Midwest at 651-292-2000 for any billing related questions.”

Do I need an appointment?

We are currently asking all of our patients with non-emergent concerns to schedule an appointment online.  Emergent concerns do not need an appointment.  As always, if you are experiencing a medical emergency, dial 911.

Online care is also available without an appointment.  Start an online visit any time from 8am to 8pm, daily. 

When are you open?

The Urgency Room is open for in-person care from 8am to 9pm, daily. 

Online care is available from 8am to 8pm, daily. 

Contact us:

Woodbury:  651-789-7000
Eagan:  651-789-9900
Vadnais Heights:  651-789-6500

Do I need to have insurance to come to The Urgency Room?

No, you do not need to have insurance to come to The Urgency Room.  For those without insurance a deposit of $350.00 is required prior to treatment.  Any additional amount due will be billed separately.  All patients can work with our billing department set up a payment plan to cover any outstanding balances.  The Urgency Room contracts with the major insurance plans in Minnesota and also accepts workers compensation and motor vehicle accidents.  Please note that with WC we will need a first report of injury or get in contact with your employer to verify information before we are able to provide treatment.  With motor vehicle accidents we will need a police report, car insurance card or claim information prior to treatment.

How do I submit a concern?

If your concern is regarding the care you received, information can be sent to or in the mail to:

UR Patient Relations
4300 MarketPointe Drive, Suite 100
Bloomington, MN 55435

Please include the patient's full name, date of birth, date of service, preferred contact information, and The Urgency Room location.

Contact Us

Include a detailed message with your request. All messages will be responded to via secure messaging. Please check your spam folders.

You can also submit your concern in the mail:

UR Patient Financial Services
4300 MarketPointe Drive, Suite 100
Bloomington, MN 55435

How do I request my medical records?

Requesting Access to Your Health Information

Your health record includes your medical history, health insurance information and how to contact you.

It is the duty of The Urgency Room to ensure that your record remains confidential and is maintained and released in accordance with applicable laws.

How to request access?

You can request your health record information by completing and sending the appropriate paper form.

  1. Complete and send the appropriate paper form to request and send a copy of your health record to:
  2. The completed form can be sent by:
    1. Fax:  952-835-4403 OR
    2. Mail:  The Urgency Room
                ATTN:  Health Information Management/ROI
                4300 MarketPointe Drive, Suite 100
                Bloomington, MN 55435

You can also download the forms here:

Access to Patient Information

Request to Release and Disclose Patient Information


Call: 888-556-5593

Available Monday through Friday from 9am to 3pm

Email:  Use our secure form to send us an email


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