Guest Services at The Urgency Room

Our guest coordinators work in Eagan, Vadnais Heights and Woodbury with varying blocks and schedules.  If you're interested in a role in healthcare focused on providing exceptional patient care -The Urgency Room is for you!

Our guest coordinators act as the first point of contact between patients and guests of the Urgency Room, and ensure our patients and guests feel welcome and valued. They perform the initial triage and accurately register patients for further treatment at The Urgency Room.  They support the initial rooming of patients and perform front desk reception administrative tasks.

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Making A Difference:

Our guest coordinator team plays a pivotal role within our Urgency Rooms, serving as the frontline ambassadors who directly impact patient experience. Their significance transcends mere administrative tasks, encompassing a spectrum of responsibilities that profoundly influence patient satisfaction, operational efficiency, and the clinic's reputation.

First and foremost, guest coordinators act as the initial point of contact for patients and visitors. Their welcoming demeanor and courteous approach set the tone for the entire patient journey. In a healthcare setting where individuals may be experiencing heightened stress or anxiety, the warmth and empathy exhibited by guest services staff can make a significant difference. By actively listening to patient concerns, providing reassurance, and offering assistance, they create a supportive environment conducive to healing and well-being.

An Important Role:

Beyond fostering a welcoming atmosphere, guest coordinators play a critical role in facilitating the smooth flow of clinic operations. From assisting patients with scheduling appointments and managing patient intake to managing walk-in care for patients in need of immediate care and addressing inquiries, their organizational skills and attention to detail ensure that administrative processes run efficiently. By streamlining administrative tasks, guest coordinators help minimize wait times, reduce bottlenecks, and optimize resource allocation, ultimately enhancing the overall patient experience.


We're Grateful for Our Guest Coordinators!

Guest coordinators serve as liaisons between patients, clinical staff, and other departments within the clinic. Effective communication and collaboration are essential for ensuring seamless coordination of care and addressing patient needs comprehensively. 

In addition to their instrumental role in patient care, guest coordinators contribute significantly to the clinic's reputation and brand image. Patients are more likely to perceive a clinic positively if they encounter friendly, knowledgeable, and attentive staff during their visit. By consistently delivering exceptional service and exceeding patient expectations, guest services help cultivate trust, loyalty, and satisfaction among patients, leading to positive word-of-mouth referrals and enhanced community goodwill.

In essence, guest coordinators are integral to the success of our facilities, impacting patient satisfaction, operational efficiency, and the overall reputation of the The Urgency Room. We're proud of our amazing team of guest coordinators!

 

Didn't see your interest above?

Check out our Career Center for all open positions at The Urgency Room.  Our team is always expanding. Check back for updates and new career opportunities.

Urgency Room Career Center 

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