Eagan, Woodbury and Vadnais HeightsContact Us Careers FAQs UR Blog
Book NowHow it Works
You must have an appointment to be seen at all locations.
Trouble Finding a Spot?
Click to see How it Works for tips and additional information on viewing more available times.
Can I schedule for tomorrow?
You can schedule up to 12 hours in advance.
Is my time guaranteed?
Unfortunately, we cannot guarantee you will be seen at your exact timeslot however we will do our very best to have your room ready as close to your scheduled time as possible.
Can I schedule a visit for anything?
You can book an appointment for any non-emergent ailment, injury or concern however if you think you are experiencing a medical emergency please do not schedule an appointment, call 911. These appointments are not for patients with a medical emergency.
Why do I have to make an appointment now?
Because of the recent influx in patient volume we want to make sure our patients are getting the best care possible while protecting the safety of our staff and patients.
Do I have to pre-register online?
We highly recommend that patients click the link found in their text/email to register prior to their appointment. This will ensure a smooth process upon your arrival.
What happens if I show up to The Urgency Room without an appointment?
Unfortunately, we will only be seeing patients with an appointment. Should someone present with an urgent medical issue without an appointment, our staff will determine the next steps based on the individual circumstance.
Do I need an appointment for each member of my family?
Yes. The appointment spots are meant for one individual at a time. If you have multiple people in your party who wish to be seen, please schedule additional appointments as needed.
What if I need to cancel my appointment?
Reply 9 to the confirmation text you received or call us directly to cancel.
What if I am late for my appointment?
We will do our best to get you in as quickly as possible. Please call us directly to notify us you will not arrive on time. If you have not arrived by your appointment time we will move on to the next available patient.
Can I make an appointment for an online visit?
No, unfortunately, our online visits are first come, first serve. They are available from 8am to 8pm, daily. Click here to start a visit online.
Questions About Online Care:
Online care at The Urgency Room gives you access to the same providers you would find onsite, from the convenience of your home. Available from 8am to 8pm, daily, without an appointment. Log on to get started.
At The Urgency Room we provide expert care from our emergency trained providers when it works for you. If you need a test (strep, COVID, UTI) we'll send you in for the test and let you know when your results are available. No waiting necessary. See a list of common ailments and concerns we treat here.
If you need more care than we can provide online, we will send you to one of our clinics for further evaluation and there is no charge for your online visit. We're here to make sure you get the care you need!
You will receive a text (or email) when your results are available. Log back into our online platform to view current and past visits. Click here to visit our platform and click the orange LOG IN button in the upper right-hand corner.
Call our help desk for personal support locating your results: 651-300-0333.
If you wish to print your treatment plan, scroll to the bottom and click Print Summary to download and print the detail of current and past visits.
Call us at 651-300-0333 if you are having trouble! Our help desk is available from 6am to 10pm every day.
We'll walk you through your concerns and find you the assistance you need.
Thanks to technological advances, attending your health care visit in person is not always necessary. Of course, there are times when a health condition requires further attention—such as testing or more extensive examinations—that a video visit simply cannot deliver.
You’ll want to head in for an in-person visit for the following reasons:
Online care is typically used to assess mild symptoms or cases where the individual is relatively stable.
If you’re not experiencing serious symptoms but you’re still unsure whether a telehealth visit is right for you, why not give it a try? Your medical professional will let you know if it’s time to come in.
The Urgency Room offers local access to emergency providers so that you may safely receive the medical care you need without having to leave your home. All you need to do is create an account—but don’t worry! It’s not a lengthy process.
For people seeking the best possible care with the least possible risk, you may be wondering: why are telemedicine visits gaining so much traction in the healthcare industry? There are several reasons. For many patients, the following benefits bring them to virtual visits: