See A Provider Online 8am to 8pm -No Appointment Necessary
Online care is ONLY available during scheduled business hours
Start Visit Now
Consider an online visit if you’re concerned about any of the following:
Your Virtual Care Questions Answered:
Online Visit Instructions:
- Available from 8am to 8pm, daily.
- Click the link to start your online visit -no appointment necessary.
- You must create a new account to get started, then click Start New Visit
- If you are a parent registering a child under 18, be sure to click “Add Child”
- Each child, spouse or family member over 18 must create their own account.
- If you are a parent registering a child under 18, be sure to click “Add Child”
- Answer a few quick questions and click “Start New Visit” and a clinician will be with you shortly.
- Patients will be seen in the order received.
Online Care Guidelines & After Visit Instructions:
- You must be in Minnesota at the time of the video visit.
- Minors under 16 must be accompanied by a parent or guardian when presenting to The Urgency Room.
- Results are stored within the app shortly after you've been tested.
What to Expect
Once you have successfully logged in and clicked Start Visit, you’ll be placed in the virtual waiting room. One of our providers will see you as quickly as possible, you'll receive a text message as soon as they are ready to see you. If your visit requires any additional testing or evaluation you will be instructed to visit one of our clinics. We'll be waiting for you.
When You Need More Care
If you need more care than we can give you in a telemedicine visit, we’ll get you into The Urgency Room as quickly as possible to continue your visit in person.
Trouble Logging In For Your Visit?
- Click the button below to get started.
- If you are still having issues, try logging in from a different device (phone, desktop or iPad).
- If using a mobile phone, try downloading our Urgency Room app from the App Store, search for The Urgency Room and download directly to your phone.
Watch this video for step by step instructions for using our virtual platform:
Looking for Results?
- Click the button to log back into your account.
- Select the correct patient and click Previous Visits
- Select the correct date of service and click Visit Notes
- Your results will be located within the Addendum portion of the portal
Here’s how to make sure you get the care you need:
Allow any popups that ask you for access to your camera and microphone
Use a device with a camera and microphone — a computer is preferred
Switch to wifi instead of cellular service if you're on a smartphone or tablet
If your telehealth visit is disrupted by a technical difficulty, you may receive a phone call from our staff. Please answer your phone if you’re disconnected.
Additional Information:
Should I Seek an Online Visit or Should I Go In?
Thanks to technological advances, attending your health care visit in person is not always necessary. Of course, there are times when a health condition requires further attention—such as testing or more extensive examinations—that a video visit simply cannot deliver.
You’ll want to head in for an in-person visit for the following reasons:
- You need a test administered that requires blood drawn
- Your symptoms are severe
- You require treatment for infections
- You require x-ray testing or CT scans
Telemedicine is typically used to assess mild symptoms or cases where the individual is relatively stable.
If you’re not experiencing serious symptoms but you’re still unsure whether a telehealth visit is right for you, why not give it a try? Your medical professional will let you know if it’s time to come in.
Looking for an Online Visit? Don’t Forget About Our App
The Urgency Room offers local access to emergency providers so that you may safely receive the medical care you need without having to leave your home. All you need to do is create an account—but don’t worry! It’s not a lengthy process.
The Benefits of The Urgency Room's Online Care
For people seeking the best possible care with the least possible risk, you may be wondering: why are telemedicine visits gaining so much traction in the healthcare industry? There are several reasons. For many patients, the following benefits bring them to virtual visits:
- Comfort. Let’s face it, you simply don’t need to be here in person for every symptom or medical question. Why not enjoy the comforts of home while you assess your health concerns?
- Infectious disease prevention. COVID-19, influenza, the common cold—whatever the viral infection or disease, staying at home for a telehealth visit reduces your chance of both receiving and spreading these unwanted strains and those like them.
- Get some time back in your day. Whether you’re taking time off work for your visit or you have a jam packed schedule of family activities, scheduling a telehealth visit will help you cut down on transportation and waiting room time. What may have been a two hour endeavor could be cut down to as little as twenty minutes, depending on your visit.
Cough
Coughing is the body's way of removing foreign material or mucus from the lungs and upper airways or of reacting to an irritated airway. Coughs have distinctive traits you can learn to recognize. A cough is only a symptom, not a disease. Coughs often occurs with bacterial and viral respiratory infections, but there are many other causes of cough such as asthma, allergies, or more serious lung problems.
Our clinicians can review your symptoms and recommend the best care and treatment plan for you. Should you need further evaluation, our clinicians will walk your through next steps to visiting an Urgency Room. We'll be waiting for you.
Congestion (chest/nasal)
Chest Congestion:
Chest congestion is the feeling of fullness or irritation in the chest, often related to mucus or inflammation of the lungs. Commonly, this is associated with cough. Chest congestion often occurs with viral or bacterial infections of the lungs but there are other more serious causes of chest congestion. Our clinicians can review your symptoms and recommend the best care and treatment plan for you.
Nasal Congestion:
Nasal congestion is a feeling of fullness or pressure in the sinuses due to excess mucus or swelling of the nasal passages. Often, this makes it difficult to breathe through the nose. Nasal congestion can also cause facial pain, pressure, or headaches. There are numerous causes of nasal congestion including viral infections, bacterial infections, allergies, or other problems. Our clinicians can review your symptoms and recommend the best care and treatment plan you need.
Eye Irritation or Infection
Eye irritations is pain, redness, or drainage from the eye. There are many causes of eye redness and irritation including infection, injury, or allergies. One common cause of eye symptoms is a bacterial infection commonly known as "Pink Eye" that requires antibiotic drops for treatment. Our clinicians can review your symptoms and recommend the best care and treatment plan for you.
Sore Throat
A sore throat is pain, scratchiness or irritation of the throat that often worsens when you swallow. Sore throat can be caused by a virus or bacteria. Strep throat is an example of a bacterial infection causing sore throat that requires antibiotics for treatment.
Meet with one of our clinicians online and if necessary, they can order a test to determine if your sore throat is due to a bacterial infection. Conduct the visit online and then visit the clinic for your strep test. We’ll be waiting for you at one of our three locations.
COVID Testing or Symptoms
If you have stable COVID symptoms that need to be evaluated, or you are looking for a COVID test, start your online visit today. One of our clinicians will review your symptoms and concerns and discuss a plan for you. We offer online visits for COVID testing from 8am to 8pm, daily.
After your visit, you’ll be instructed to visit the clinic to collect a rapid COVID test. We’ll be waiting for you, it’s that easy. We offer a molecular test for COVID virus DNA. Once you have submitted the test there is no need to wait. Your results will be ready within a an hour or so and we will text you when they are available.
Urinary Tract Infection
A urinary tract infection (UTI) is an infection in any part of your urinary system including your kidneys, ureters, bladder and urethra. Common symptoms of UTI include pain or burning with urination, having to use the bathroom frequently or urgently or pain or pressure over the bladder. Women are at greater risk of developing a UTI however both women and men can experience the infection.
If you suspect you have a UTI start a video visit with one of our clinicians today. They will review your symptoms and talk through our available testing and treatment options. If further testing is necessary, you will be instructed to visit our clinic for testing. Your virtual clinician will notify us you are coming and we'll be waiting for you. It's that easy.