Urgency Room Billing FAQs

Your Questions Answered:

Why did I receive a text message?
Your text message from The Urgency Room is regarding services from one of our Urgency Room providers. The text message assists you in accessing your statement and provides options for assistance if you have questions.

What is this bill for?
This bill is only for the services received at one of our three Urgency Room locations.

What are my payment options?
Sign in through this portal and follow the Make Payment prompts. You may provide a one·time credit
card or Electronic Check payment and can set up automatic recurring credit card payment
payment plans as well.
You may make a payment over the phone at 1·888-556-5593 and follow the prompts to pay by phone 24/7.
You may contact one of our Patient Account Representatives at 1-888-556-5593 Monday - Friday from 7:00am - 7:00pm CST. Follow the prompts to provide your payment information to a representative.

Do you charge a fee for processing a credit card or electronic check payment?
No.  There is no additional fee.

Do you accept FSA/HSA/HRA debit Cards?
Yes.  Flexible spending accounts, health savings accounts, and health reimbursement accounts may all be used for payment.

Do you accept Care Credit?
Unfortunately, we cannot accept Care Credit as a form of payment.

Insurance & Updates:

How do I update my insurance information?
Choose "Update Insurance" and provide us with your insurance information.  Or, if you wish, you may contact one of our patient account representatives at 1-888-556-5593 from 7am to 7pm, Monday through Friday.

Why am I being billed if I have insurance?
Please review the transactions located in the middle of your statement.  You will see if our office has filed a claim with your insurance company.  If we have received a response you will find additional information in the gray shaded area on the right side of your statement.  If your statement doesn't show your insurance was billed or if the information needs to be updated please select "Update Insurance" on our patient portal.

I can see my insurance was billed but has not responded.  What should I do?
Please contact your insurance company to check the status of your claim.  Be ready to provide them with additional information from your statement. If you need additional information contact us at 1-888-556-5593.