Schedule a Visit with a Provider Online


Appointment Instructions:

  1. Select a time below (up to 24 hours in advance).
    • Next-day appointments open every 15 minutes.
  2. We'll send you a link (text/email) to start your online visit from home, at your scheduled time.
  3. If your provider determines you need to be tested (strep, lab, urine, COVID etc.) they'll direct you to The Urgency Room AFTER your visit, we'll be ready for you.
  4. No need to wait once you arrive, just test and go. We will text you when your results are available.

Please Note:  We only allow ONE patient per appointment slot

Schedule an online visit if you’re concerned
about any of the following

***scroll to the bottom of the form for additional instructions.***

Your Telehealth Questions Answered:

Telehealth FAQs

Online Visit Instructions

  • Once your appointment is confirmed you'll receive a link (text/email) to visit our online platform.
  • Click the link to start your online visit at your scheduled appointment time. 
  • You must create a new account to get started, then click Start New Visit
    • If you are a parent registering a child under 18, be sure to click “Add Child
      • Then click Start” to create the visit for your child and not for yourself.
      • Each child, spouse or family member over 18 must create their own account.
  • Answer a few quick questions and click “Start New Visit” and a clinician will be with you shortly
  • If your provider determines you need to be tested or need further care, head to The Urgency Room.  We'll be waiting for you.

Online Care Guidelines & After Visit Instructions:

  • You must be in Minnesota at the time of the video visit.
  • Minors under 16 must be accompanied by a parent or guardian when presenting to The Urgency Room.
  • Results are stored within the app shortly after you've been tested.
  • View our COVID FAQs for more information

What to Expect

Once you have successfully logged into our online platform and click Start Visit, you’ll be placed in the virtual waiting room. A healthcare provider will see you as quickly as possible, you'll receive a text message as soon as they are ready to see you.  If your visit requires any additional testing or evaluation you will be instructed to visit one of our clinics.  We'll be waiting for you.

When You Need More Care

If you need more care than we can give you in a telemedicine visit, we’ll get you into The Urgency Room as quickly as possible to continue your visit in person. 

Trouble Logging In For Your Visit?

  • Click the button below to start your visit directly from our website.
  • If you are still having issues, try logging in from a desktop (with video and audio capabilities)
  • If using a mobile phone, try downloading our Urgency Room app from the App Store, search for The Urgency Room and download directly to your phone.  

Online Visit Platform Log In  

Watch this video for step by step instructions for using our virtual platform:

Looking for Results?

  • Click the button to log back into your account or open up The Urgency Room app on your phone.
  • Select the correct patient and click Previous Visits
  • Select the correct date of service and click Visit Notes
  • Your results will be located within the Addendum portion of the portal

Get Your Results

Here’s how to make sure you get the care you need:

Allow any popups that ask you for access to your camera and microphone

Use a device with a camera and microphone — a computer is preferred

Switch to wifi instead of cellular service if you're on a smartphone or tablet


If your telehealth visit is disrupted by a technical difficulty, you may receive a phone call from our staff. Please answer your phone if you’re disconnected.  

Telehealth FAQs

Should I Seek an Online Visit or Should I Go In?  

Thanks to technological advances, attending your health care visit in person is not always necessary. Of course, there are times when a health condition requires further attention—such as testing or more extensive examinations—that a video visit simply cannot deliver. 

You’ll want to head in for an in-person visit for the following reasons: 

  • You need a test administered that requires blood drawn
  • Your symptoms are severe
  • You require treatment for infections 
  • You require x-ray testing or CT scans 

Telemedicine is typically used to assess mild symptoms or cases where the individual is relatively stable. 

If you’re not experiencing serious symptoms but you’re still unsure whether a telehealth visit is right for you, why not give it a try? Your medical professional will let you know if it’s time to come in. 

Looking for an Online Visit? Don’t Forget About Our App 

The Urgency Room offers local access to emergency providers so that you may safely receive the medical care you need without having to leave your home. All you need to do is create an account—but don’t worry! It’s not a lengthy process. 

The Benefits of Urgency Room Telemedicine 

For people seeking the best possible care with the least possible risk, you may be wondering: why are telemedicine visits gaining so much traction in the healthcare industry? There are several reasons. For many patients, the following benefits bring them to virtual visits:

  • Comfort. Let’s face it, you simply don’t need to be here in person for every symptom or medical question. Why not enjoy the comforts of home while you assess your health concerns?
  • Infectious disease prevention. COVID-19, influenza, the common cold—whatever the viral infection or disease, staying at home for a telehealth visit reduces your chance of both receiving and spreading these unwanted strains and those like them. 
  • Get some time back in your day. Whether you’re taking time off work for your visit or you have a jam packed schedule of family activities, scheduling a telehealth visit will help you cut down on transportation and waiting room time. What may have been a two hour endeavor could be cut down to as little as twenty minutes, depending on your visit.