Eagan, Woodbury and Vadnais Heights
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Access our payment portal using the facility code from your statement:
Eagan: 340005 Vadnais: 340006 Woodbury: 340007
Patient Portal
We want to make it easy for patients offering multiple ways to access your statement and account information:
Electronic Communications
Please look for a text message from us when your statement is available. Reply STOP if you wish to receive paper statements.
Urgency Room Communications include:
- Text Messaging & Statement Notifications
- Online Patient Portal
- Online BillPay
If at any time you wish to discontinue receiving electronic messaging from The Urgency Room, reply STOP to automatically remove your account from future electronic communications.
Our patient service team is ready to assist with any questions or concerns you have about your visit to the emergency department.
Urgency Room Patient Billing Questions:
Why did I receive a text message?
Your text message is from The Urgency Room regarding a recent visit to one of our facilities. The text message assists you in accessing your statement and provides options for assistance if you have questions.
How can I request a copy of my statement?
You can view your statement via the text message we sent or by clicking the link on our webpage and entering your facility code. If you do not have your facility code you can call us at 1-888-556-5593.
How do I add or change insurance?
Visiting our patient services portal will allow you to see what insurance we have on file and/or how your claim was processed. You can make changes online or call our customer service center to make any changes you might need.
Where do I direct questions about my care at The Urgency Room?
Any questions or comments regarding the care you received at any of our three clinics can be directed to our patient relations team. Please send us an email to URpatientrelations@urgencyroom.com and a member of our team will reach out to you right away.
What if I have questions about the charges on my bill and would like them reviewed?
To request a billing or coding review, please contact our Customer Service team at 1-888-556-5593. Ask the representative to submit an Action Request Form on your behalf for review. Be sure to provide specific details to explain why you believe there is an error in the billing or coding.
Have more questions?
Check out our Billing FAQ page for information.