FAQs for Online Care

General Information:

What is an Online visit?
Online care at The Urgency Room is an easy way to be treated for common conditions and concerns. You can find out how the service works here

What can I be treated for?
You can be diagnosed and treated for a variety of common conditions online. See the full list here.

Who can use Online care?
You must be in the state of Minnesota to start an online visit with The Urgency Room. Anyone over 18 can create an account. You can add adult dependents and minor children to your account. Visits for minor children must be completed by a parent with the child present.

What happens if I am referred to The Urgency Room for in-person care?
If your provider determines they are unable to care for you online and you are referred to one of our facilities to visit us in person you, will not be charged for your online visit.

Where do I find my results?
You can find your results by logging back into your account at www.urgencyroom.zipnosis.com. Click on view profile and history to locate your results.

Hours & Timing:

When is an Online visit available?
Online care is available from 8am to 8pm, every day.

How soon will I get a response?
We guarantee a response within one hour during operating hours. If you complete a visit outside of business hours, you will receive a response the next business day.

How long does an Online visit take?
A typical online visit takes about five minutes to complete. The total number of questions you answer will depend on your condition.

Diagnosis & Treatment:

Who makes the diagnosis?
Once you've answered all the interview questions, one of our Urgency Room providers will review your symptoms, make a diagnosis, and develop your treatment plan.

What if you can't provide a diagnosis?
We do our best to treat you online, but not every condition can be treated online. If your health concern cannot be addressed online, you may be directed to visit an Urgency Room facility or other medical facility for care.

Where Do I Find My Results?

Where do I find my results?
If you are waiting on your results you should receive an email or text notification when your results are ready.  Click the link in your notification or go back to our online page and scroll down to Find My Results.  Click the orange  LOG IN button to log back into the system to see your results.  

Prescriptions:

Can I get a prescription?
Your Urgency Room provider is able to prescribe certain medications as part of your care plan, if clinically appropriate. We do not provide prescriptions for controlled substances, for example, opiate pain medication.

The Urgency Room is not an online pharmacy and we cannot refill prescriptions. If a prescription medication is part of your treatment plan, you can send it to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions.

How can I get my prescription filled?
If a prescription is clinically appropriate, your treatment plan will include a link to have your prescription filled. Just click the link, select the pharmacy of your choice, and send the prescription – it's that easy.

Will my prescription be covered by my insurance policy?
Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling The Urgency Room support at (651) 300-0333.

Cost & Insurance:

How much does an Online visit cost? The cost of online care will vary depending on the level of complexity. Visits start at $178.00. This cost does not include the cost of any necessary testing, prescriptions, over-the-counter treatments or follow-up visits you may need. We can bill your insurance, or you can pay with a credit card or health savings account (HSA) if available.

Is my Online visit covered by insurance? While we have contracts with most major Minnesota insurers, we highly recommend all patients check with their individual insurance plan regarding benefit coverage for online care at The Urgency Room.

What if I don’t have insurance?

If you don’t have insurance upfront payment for the virtual visit is required. An uninsured discount of $35.60 will be applied. Any additional testing or services required during your visit will be billed separately. You will not be charged until your provider has reviewed your information and provided a diagnosis and treatment plan. If your visit cannot be completed, you are disconnected, or your provider determines that you are not a suitable candidate for virtual care, you will not be charged.

If insurance information is provided later, we will bill accordingly. Refunds will not be issued until insurance processing is complete.  Please call 1-888-556-5593 for any insurance or account-related updates.

Records & Security:

Do I have access to records of my Online visits?
Yes. You can access your visit records at any time through your account.

Help Desk & Technology Support:

How do I get help?
Call us at 651-300-0333 if you are having trouble. Our help desk is available from 6am to 10pm every day.

We'll walk you through your concerns and find you the assistance you need:

• Assistance getting logged in
• Help locating an existing account
• Help finding your results
• Questions about your visit
• Trouble with your prescription

What browsers do you support?
The Urgency Room requires you to use a modern browser to ensure your data is secure and your experience is awesome. You can use any of the following browsers for your Online visit: Chrome, Edge, Safari, or Firefox. If you don't have one of these browsers, you can download Chrome or Firefox for free.

How can I access The Urgency Room?
You can access The Urgency Room from any web-enabled device – smartphone, tablet, laptop, or desktop.