What is an Online Visit?

An online visit at The Urgency Room gives you access to the same great Urgency Room providers -without leaving home.  Online care is best for minor concerns and not meant to handle emergent issues but if you are sick or think you need to see a doctor, we've got you covered. 

You can log in from your computer or phone and meet with one of our providers via video visit.  No appointment is necessary.  We're available from 8am to 8pm, every day.  All patients must be in the state of Minnesota at the time of the visit.  

How does an Online visit work at The Urgency Room?

Our online care is offered without an appointment every day (including holidays) at The Urgency Room.  Click Start Visit to begin.  We will collect some quick information about you and your reason for visit and you will enter our virtual waiting room.  From there you will meet with a provider online who will listen to your concerns and assess your needs and treatment plan.

What if I need to be tested?

We are able to assess you online and send you to one of our locations for a number of quick testing.  After your online visit, you may be instructed to go to The Urgency Room of your choice for testing.  Upon arrival, you will take a quick test and you are free to go.  We will notify you as soon as your results are in, no need to wait!

Example testing includes:

      • Strep testing
      • COVID testing
      • Influenza testing
      • UTI testing

What if I need a prescription?

If your provider determines a prescription is necessary, the information will be sent to your preferred pharmacy for processing.  

Can I do an online visit for my child?

Yes.  If the child(ren) is under 18, a parent/guardian will need to create an account for themselves first.  Once you have created your account you will click +Add a Child.  Click for step-by-step instructions for adding a child or multiple children.  Anyone 18 and older will need their own account.  

What if I end up needing more care?

If it is determined you need additional care appropriate for one of our Urgency Rooms we will encourage you to visit the location most convenient to you.  The provider will talk with the staff at the site to transfer the care.  We'll be waiting for you when you arrive.  Any telehealth fees will be waived if you continue your care at any of our three Urgency Room locations.  If the provider feels you need immediate attention, you will be instructed to call 911 immediately.  If it is determined that your concern is not appropriate for online care, you will not be charged for your virtual visit. 

Can I do an online visit for COVID symptoms?

Yes, as long as your symptoms are stable, our telehealth platform can be a great option for COVID symptoms and concerns.  As we mentioned before, if it's determined after your visit you should be or prefer to be tested, you can go to The Urgency Room following your visit to complete the test and have your results in minutes.​

I completed my online visit and was tested, where do I find my results?

Click the link below to log into our Urgency Room portal to view your results and any previous visits:

The Urgency Room Telehealth App 

Is online care covered by my insurance?

We recommend you check with your individual insurance carrier on your specific coverage for telemedicine prior to receiving treatment.

Can I do an online visit for my entire family?

Yes. Each member will need to be registered. Children under 18 will need to be added to your accout.  Anyone 18 and older will need their own account. When you log in, let your provider know you have multiple family members and they will instruct you to add the additional family members.  See step by step instructions:  Adding a Child

How much does online care cost? 

The estimated charge for an online visit is $138.00.  This price can change based on any lab testing or additional services required.  An online visit for COVID testing is more affordable than an in-person visit. 

Can I use online services to receive a COVID antibody test?

No, at this time we are not conducting antibody testing at The Urgency Room.

Still Have Questions About Online Care at The Urgency Room?

Send us a message and we'll get back to you!  Messages are returned within one business day, from 8am to 4pm, Monday through Friday.  Messages are not monitored on the weekends but we will follow up with you at the start of the next business week.

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