We make it simple to get care on your schedule.

You must be in Minnesota to use online care options from The Urgency Room

Log In and complete a quick questionnaire regarding your concerns.

Your information will be reviewed, you'll start a video visit with a provider. 

If testing or prescriptions are needed your provider will send instructions.

Video Interviews

Video Interview Signup: 5 Minutes

  • Provide basic information about your symptoms ahead of your video consultation with a provider before being guided into a video waiting room.
  • Once in the waiting room, there will be a message on the screen indicating when the provider will be ready to speak with you. (Wait times may vary)

Video Interview: 10-15 Minutes

  • Speak with a provider about your symptoms.
  • Your provider will create a treatment plan, which may include a prescription if necessary.
  • Shortly after the completion of your video visit you'll be notified when the results are available.

Prescription: 2-3 Minutes

  • If a prescription is part of your treatment plan, you'll be able to send your prescription to the pharmacy of your choice.

Where Do I Get My Results?

(Results are generally available within one hour of testing)


  • Results are generally ready within one hour of testing.
  • All results are stored within your online visit history on our portal.

Locating Results:

  • Log back into our online portal to review your results. Click the orange LOG IN button in the top right corner.
  • You can review and print your treatment plan and recommendations given by 

Need Help?

  • Contact our help desk at 651-300-0333
  • We're available to assist from 6am to 10pm every day.

Need Help?

(Help is available from 6am to 10pm, daily)


Get Technical Support  For The Help You Need

  • Call us at 651-300-0333 if you are having trouble. 
  • Our help desk is available from 6am to 10pm every day.
  • We'll walk you through your concerns and find you the assistance you need.

Your Questions Answered!

  • Assistance getting logged in
  • Help locating an existing account
  • Help finding your results
  • Questions about your visit
  • Trouble with your prescription


We're Here For You!

  • We're continually working to provide the best care possible for our patients and we're here to help.
  • If you have additional information to share feel free to email us at any time.
  • We respond to emails within 3 business days.