You must be in Minnesota when utilizing online care from The Urgency Room.
Online Interviews
(Most interviews take 5-15 minutes to complete)
Complete an Online Health Interview: 5-15 Minutes
- Answer a series of questions about how you are feeling and the symptoms you are experiencing—just as you would during an in-office visit.
- You may be asked to provide photos of areas of concern, such as a wound - pictures can be sent from your computer or phone.
- Your answers will be submitted to a provider for review.
Provider Reviews: Within 1 hour
- A provider from The Urgency Room reviews your responses and creates a treatment plan, which may include a prescription if necessary.
- You'll be notified when the results are available, usually within 1 hour during office hours, or first thing the next morning if the visit is completed after hours.
- Note that if you cannot be treated online, you will not be charged.
Prescription: 2-3 Minutes
- If a prescription is part of your treatment plan, you'll be able to send your prescription to the pharmacy of your choice.
Video Interviews
(Most video visits take 15-25 minutes to complete)
Video Interview Signup: 5 Minutes
- Provide basic information about your symptoms ahead of your video consultation with a provider before being guided into a video waiting room.
- Once in the waiting room, there will be a message on the screen indicating when the provider will be ready to speak with you. (Wait times may vary)
Video Interview: 10-15 Minutes
- Speak with a provider about your symptoms.
- Your provider will create a treatment plan, which may include a prescription if necessary.
- Shortly after the completion of your video visit you'll be notified when the results are available.
Prescription: 2-3 Minutes
- If a prescription is part of your treatment plan, you'll be able to send your prescription to the pharmacy of your choice.
Need Help?
(Help is available from 6am to 10pm, daily)
Technical Support Available For The Help You Need
Call us at 651-300-0333 if you are having trouble.
Our help desk is available from 6am to 10pm every day.
We'll walk you through your concerns and find you the assistance you need.
- Assistance getting logged in
- Help locating an existing account
- Help finding your results
- Questions about your visit
- Trouble with your prescription