We make it simple to get care on your schedule.

You must be in Minnesota to use online care options from The Urgency Room.

Online Interviews


(Most interviews take 5-15 minutes to complete)

Complete an Online Health Interview: 5-15 Minutes

  • Answer a series of questions about how you are feeling and the symptoms you are experiencing—just as you would during an in-office visit.
  • You may be asked to provide photos of areas of concern, such as a wound - pictures can be sent from your computer or phone.
  • Your answers will be submitted to a provider for review.

Provider Reviews: Within 1 hour

  • A provider from The Urgency Room reviews your responses and creates a treatment plan, which may include a prescription if necessary.
  • You'll be notified when the results are available, usually within 1 hour during office hours, or first thing the next morning if the visit is completed after hours.
  • Note that if you cannot be treated online, you will not be charged.

Prescription: 2-3 Minutes

  • If a prescription is part of your treatment plan, you'll be able to send your prescription to the pharmacy of your choice.

Video Interviews

(Most video visits take 15-25 minutes to complete)

 

Video Interview Signup: 5 Minutes

  • Provide basic information about your symptoms ahead of your video consultation with a provider before being guided into a video waiting room.
  • Once in the waiting room, there will be a message on the screen indicating when the provider will be ready to speak with you. (Wait times may vary)

Video Interview: 10-15 Minutes

  • Speak with a provider about your symptoms.
  • Your provider will create a treatment plan, which may include a prescription if necessary.
  • Shortly after the completion of your video visit you'll be notified when the results are available.

Prescription: 2-3 Minutes

  • If a prescription is part of your treatment plan, you'll be able to send your prescription to the pharmacy of your choice.

Where Do I Get My Results?

(Results are generally available within one hour of testing)

 

Timing:

  • Results are generally ready within one hour of testing.
  • All results are stored within your online visit history on our portal.

Locating Results:

  1. Need Help?
  • Contact our help desk at 651-300-0333
  • We're available to assist from 6am to 10pm every day.

Need Help?

(Help is available from 6am to 10pm, daily)

Get Technical Support  For The Help You Need

  • Call us at 651-300-0333 if you are having trouble. 
  • Our help desk is available from 6am to 10pm every day. 

We'll walk you through your concerns and find you the assistance you need.

Your Questions Answered!

  • Assistance getting logged in
  • Help locating an existing account
  • Help finding your results
  • Questions about your visit
  • Trouble with your prescription

 

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