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Pay Your Urgency Room Bill Online

Access our payment portal using the facility code from your statement or by clicking the link below: 

Call us directly.

Talk with a member of our team.

Call (888)-556-5593

Electronic Communications

Please look for a text message from us when your statement is available. Reply STOP if you wish to receive paper statements.

Urgency Room Communications include:

  • Text Messaging & Statement Notifications
  • Online Patient Portal
  • Customer Service Call Center

Billing and Insurance FAQs

  • Why did I receive a text message?

    Your text message is from The Urgency Room regarding a recent visit to one of our facilities. The text message assists you in accessing your statement and provides options for assistance if you have questions.

  • How can I request a copy of my statement?

    You can view your statement via the text message we sent or by clicking the link on our webpage and entering your facility code.  If you do not have your facility code you can call us at 1-888-556-5593.

  • How do I add or change insurance?

    Visiting our patient services portal will allow you to see what insurance we have on file and/or how your claim was processed.  You can make changes online or call our customer service center to make any changes you might need.

  • Where do I direct questions about my care at The Urgency Room?

    Any questions or comments regarding the care you received at any of our three clinics can be directed to our patient relations team.  Please send us an email to URpatientrelations@urgencyroom.com and a member of our team will reach out to you right away.

  • What if I have questions about the charges on my bill and would like them reviewed?

    To request a billing or coding review, please contact our Customer Service team at 1-888-556-5593. Ask the representative to submit an Action Request Form on your behalf for review. Be sure to provide specific details to explain why you believe there is an error in the billing or coding.

  • What are my payment options?

    Sign in through this portal and follow the Make Payment prompts. You may provide a one·time credit
    card or Electronic Check payment and can set up automatic recurring credit card payment
    payment plans as well.

    You may make a payment over the phone at 1·888-556-5593 and follow the prompts to pay by phone 24/7.
    You may contact one of our Patient Account Representatives at 1-888-556-5593 Monday – Friday from 7:00am – 7:00pm CST. Follow the prompts to provide your payment information to a representative.

  • Do you charge a fee for processing a credit card or electronic check payment?

    No.  There is no additional fee.

  • Do you accept FSA/HSA/HRA debit Cards?

    Yes.  Flexible spending accounts, health savings accounts, and health reimbursement accounts may all be used for payment.

  • Do you accept Care Credit?

    Unfortunately, we cannot accept Care Credit as a form of payment.

  • Why am I being billed if I have insurance?

    Please review the transactions located in the middle of your statement.  You will see if our office has filed a claim with your insurance company.  If we have received a response you will find additional information in the gray shaded area on the right side of your statement.  If your statement doesn’t show your insurance was billed or if the information needs to be updated please select “Update Insurance” on our patient portal.

  • I can see my insurance was billed but has not responded. What should I do?

    Please contact your insurance company to check the status of your claim.  Be ready to provide them with additional information from your statement. If you need additional information contact us at 1-888-556-5593.