Expert Healthcare from Home

Providers available from 8am to 8pm, daily

Start Visit Now

Online care is a great option for any of the following:

You must be in Minnesota at the time of visit.  We are unable to provide online care for patients outside of the state.

Online Care FAQs

Online Visit Instructions:

  • Click Start Visit any time from 8am to 8pm.
  • If this is your first time, you must create an account to get started.
    • If you are a parent registering a child under 18, you must create an account for yourself first and then click “Add Child
    • See  >>Add a Child(ren) for additional instructions on adding multiple family members.
  • Anyone 18 and older must create their own account.  
  • Answer a few quick questions and click “Start New Visit” and a provider will be with you shortly.
    • Patients will be seen in the order received.

What to Expect

Once you have successfully logged you’ll be placed in the virtual waiting room. One of our providers will see you as quickly as possible, you'll receive a text message as soon as they are ready.  If your visit requires any additional testing or evaluation you will be instructed to visit one of our clinics.  We'll be waiting for you.

Additional Testing & After Visit Instructions:

If you are instructed to visit one of our facilities in person for testing, go directly to the front desk and let them know you saw a provider online and are here for testing.  After you have tested you are free to go.  You will be notified as soon as your results are available

  • Minors under 16 must be accompanied by a parent or guardian when presenting to The Urgency Room.
  • Any results are stored within the app shortly after you've been tested.

When You Need More Care

If you need more care than we can provide in an online visit, we’ll get you into The Urgency Room as quickly as possible to continue your visit in person. You will not be charged for your online visit. 

Trouble Logging In For Your Visit?

  • Click the button below to get started.
  • If you are still having issues, try logging in from a different device (phone, desktop or iPad).
  • If using a mobile phone, try downloading our Urgency Room app from the App Store, search for The Urgency Room and download it directly to your phone.  

Online Visit Platform Log In  

Watch this video for step by step instructions for using our virtual platform:

Looking for Results?

  • Click the button to log back into your account.
  • Select the correct patient and click Previous Visits
  • Select the correct date of service and click Visit Notes
  • Your results will be located within the Addendum portion of the portal

Get Your Results

Here’s how to make your online visit a success:

Allow any popups that ask you for access to your camera and microphone

Use a device with a camera and microphone — a computer is preferred

Switch to wifi instead of cellular service if you're on a smartphone or tablet

If your telehealth visit is disrupted by a technical difficulty, you may receive a phone call from our staff. Please answer your phone if you’re disconnected.  

Additional Information:

Should I Seek an Online Visit or Should I Go In?  

Thanks to technological advances, attending your health care visit in person is not always necessary. Of course, there are times when a health condition requires further attention—such as testing or more extensive examinations—that a video visit simply cannot deliver. 

You’ll want to head in for an in-person visit for the following reasons: 

  • You need a test administered that requires blood drawn
  • Your symptoms are severe
  • You require treatment for infections 
  • You require x-ray testing or CT scans 

Telemedicine is typically used to assess mild symptoms or cases where the individual is relatively stable. 

If you’re not experiencing serious symptoms but you’re still unsure whether a telehealth visit is right for you, why not give it a try? Your medical professional will let you know if it’s time to come in. 

Looking for an Online Visit? Don’t Forget About Our App 

The Urgency Room offers local access to emergency providers so that you may safely receive the medical care you need without having to leave your home. All you need to do is create an account—but don’t worry! It’s not a lengthy process. 

The Benefits of The Urgency Room's Online Care 

For people seeking the best possible care with the least possible risk, you may be wondering: why are telemedicine visits gaining so much traction in the healthcare industry? There are several reasons. For many patients, the following benefits bring them to virtual visits:

  • Comfort. Let’s face it, you simply don’t need to be here in person for every symptom or medical question. Why not enjoy the comforts of home while you assess your health concerns?
  • Infectious disease prevention. COVID-19, influenza, the common cold—whatever the viral infection or disease, staying at home for a telehealth visit reduces your chance of both receiving and spreading these unwanted strains and those like them. 
  • Get some time back in your day. Whether you’re taking time off work for your visit or you have a jam packed schedule of family activities, scheduling a telehealth visit will help you cut down on transportation and waiting room time. What may have been a two hour endeavor could be cut down to as little as twenty minutes, depending on your visit.