Expert Healthcare from Home
Providers available from 8am to 8pm, daily
Start Visit Now
Online care is a great option for any of the following:
You must be in Minnesota at the time of visit. We are unable to provide online care for patients outside of the state.
Online Visit Instructions:
- Click Start Visit any time from 8am to 8pm.
- If this is your first time, you must create an account to get started.
- If you are a parent registering a child under 18, you must create an account for yourself first and then click “Add Child”
- See >>Add a Child(ren) for additional instructions on adding multiple family members.
- Anyone 18 and older must create their own account.
- Answer a few quick questions and click “Start New Visit” and a provider will be with you shortly.
- Patients will be seen in the order received.
What to Expect
Once you have successfully logged you’ll be placed in the virtual waiting room. One of our providers will see you as quickly as possible, you'll receive a text message as soon as they are ready. If your visit requires any additional testing or evaluation you will be instructed to visit one of our clinics. We'll be waiting for you.
Additional Testing & After Visit Instructions:
If you are instructed to visit one of our facilities in person for testing, go directly to the front desk and let them know you saw a provider online and are here for testing. After you have tested you are free to go. You will be notified as soon as your results are available
- Minors under 16 must be accompanied by a parent or guardian when presenting to The Urgency Room.
- Any results are stored within the app shortly after you've been tested.
When You Need More Care
If you need more care than we can provide in an online visit, we’ll get you into The Urgency Room as quickly as possible to continue your visit in person. You will not be charged for your online visit.
Trouble Logging In For Your Visit?
- Click the button below to get started.
- If you are still having issues, try logging in from a different device (phone, desktop or iPad).
- If using a mobile phone, try downloading our Urgency Room app from the App Store, search for The Urgency Room and download it directly to your phone.
Watch this video for step by step instructions for using our virtual platform:
Looking for Results?
- Click the button to log back into your account.
- Select the correct patient and click Previous Visits
- Select the correct date of service and click Visit Notes
- Your results will be located within the Addendum portion of the portal
Here’s how to make your online visit a success:
Allow any popups that ask you for access to your camera and microphone
Use a device with a camera and microphone — a computer is preferred
Switch to wifi instead of cellular service if you're on a smartphone or tablet
If your telehealth visit is disrupted by a technical difficulty, you may receive a phone call from our staff. Please answer your phone if you’re disconnected.
Additional Information:
Should I Seek an Online Visit or Should I Go In?
Thanks to technological advances, attending your health care visit in person is not always necessary. Of course, there are times when a health condition requires further attention—such as testing or more extensive examinations—that a video visit simply cannot deliver.
You’ll want to head in for an in-person visit for the following reasons:
- You need a test administered that requires blood drawn
- Your symptoms are severe
- You require treatment for infections
- You require x-ray testing or CT scans
Telemedicine is typically used to assess mild symptoms or cases where the individual is relatively stable.
If you’re not experiencing serious symptoms but you’re still unsure whether a telehealth visit is right for you, why not give it a try? Your medical professional will let you know if it’s time to come in.
Looking for an Online Visit? Don’t Forget About Our App
The Urgency Room offers local access to emergency providers so that you may safely receive the medical care you need without having to leave your home. All you need to do is create an account—but don’t worry! It’s not a lengthy process.
The Benefits of The Urgency Room's Online Care
For people seeking the best possible care with the least possible risk, you may be wondering: why are telemedicine visits gaining so much traction in the healthcare industry? There are several reasons. For many patients, the following benefits bring them to virtual visits:
- Comfort. Let’s face it, you simply don’t need to be here in person for every symptom or medical question. Why not enjoy the comforts of home while you assess your health concerns?
- Infectious disease prevention. COVID-19, influenza, the common cold—whatever the viral infection or disease, staying at home for a telehealth visit reduces your chance of both receiving and spreading these unwanted strains and those like them.
- Get some time back in your day. Whether you’re taking time off work for your visit or you have a jam packed schedule of family activities, scheduling a telehealth visit will help you cut down on transportation and waiting room time. What may have been a two hour endeavor could be cut down to as little as twenty minutes, depending on your visit.
Cough
Coughing is the body's way of removing foreign material or mucus from the lungs and upper airways or of reacting to an irritated airway. Coughs have distinctive traits you can learn to recognize. A cough is only a symptom, not a disease. Coughs often occurs with bacterial and viral respiratory infections, but there are many other causes of cough such as asthma, allergies, or more serious lung problems.
Our clinicians can review your symptoms and recommend the best care and treatment plan for you. Should you need further evaluation, our clinicians will walk your through next steps to visiting an Urgency Room. We'll be waiting for you.
Respiratory Infection
An upper respiratory infection (URI), otherwise known as the common cold, is one of the most common illnesses in children. It is also common among adults as well. Millions of people in the U.S. will get a cold/upper respiratory infection each year.
It’s normal (especially in kids) to have several respiratory infections per year. They can last up to two weeks. Most of the time, at-home remedies are enough to help you feel better but if you are ever concerned for your symptoms, its best to seek professional care as certain infections can require antibiotics or additional treatment.
Common upper respiratory infections can include:
- Bronchiolitis, an infection that causes wheezing and coughing.
- Common cold, which usually involves a runny nose, cough and feeling run-down.
- Croup, (in infants and children) which causes a hoarse cough that sounds like a seal.
- Ear infections, when bacteria infect the middle ear, causing pain.
- Pink eye or conjunctivitis, an eye infection, usually bacterial, that can cause a thick yellow discharge from the eye.
- Sinus infection, when viruses or bacteria infect and inflame the sinuses, causing pain.
- Sore/strep throat, which can be viral or bacterial.
Congestion (chest/nasal)
Chest Congestion:
Chest congestion is the feeling of fullness or irritation in the chest, often related to mucus or inflammation of the lungs. Commonly, this is associated with cough. Chest congestion often occurs with viral or bacterial infections of the lungs but there are other more serious causes of chest congestion. Our clinicians can review your symptoms and recommend the best care and treatment plan for you.
Nasal Congestion:
Nasal congestion is a feeling of fullness or pressure in the sinuses due to excess mucus or swelling of the nasal passages. Often, this makes it difficult to breathe through the nose. Nasal congestion can also cause facial pain, pressure, or headaches. There are numerous causes of nasal congestion including viral infections, bacterial infections, allergies, or other problems. Our clinicians can review your symptoms and recommend the best care and treatment plan you need.
COVID Testing or Symptoms
If you have stable COVID symptoms that need to be evaluated, or you are looking for a COVID test, start your online visit today. One of our clinicians will review your symptoms and concerns and discuss a plan for you. We offer online visits for COVID testing from 8am to 8pm, daily.
After your visit, you’ll be instructed to visit the clinic to collect a rapid COVID test. We’ll be waiting for you, it’s that easy. We offer a molecular test for COVID virus DNA. Once you have submitted the test there is no need to wait. Your results will be ready within a an hour or so and we will text you when they are available.
Eye Concerns
Eye concerns & irritations causes pain, redness, or drainage from the eye. There are many causes of eye redness and irritation including infection, injury, or allergies. One common cause of eye symptoms is a bacterial infection commonly known as "Pink Eye" that requires antibiotic drops for treatment. Our clinicians can review your symptoms and recommend the best care and treatment plan for you.
Rash & Skin Concern
A rash can be described as a noticeable change in the texture or color of your skin. Skin may become scaly, bumpy, itchy, or otherwise irritated. A rash can develop for a number of reasons and often should be reviewed by a provider.
Meet with one of our providers online to review your rash and/or skin concerns with them directly. They are prepared to diagnose, treat and will have you feeling better fast.
Sore Throat
A sore throat is pain, scratchiness or irritation of the throat that often worsens when you swallow. Sore throat can be caused by a virus or bacteria. Strep throat is an example of a bacterial infection causing sore throat that requires antibiotics for treatment.
Meet with one of our clinicians online and if necessary, they can order a test to determine if your sore throat is due to a bacterial infection. Conduct the visit online and then visit the clinic for your strep test. We’ll be waiting for you at one of our three locations.
Sinus Infection
A sinus infection or "Sinusitis" is an inflammation or swelling of the tissue lining the sinuses. Your sinuses make mucus, which keeps the inside of your nose moist. That, in turn, helps protect against dust, allergens, and pollutants.
Healthy sinuses are filled with air. But when they become blocked and filled with fluid, germs can grow and cause an infection. Some infections will go away on their own while others may require antibiotics.
Symptoms of a sinus infection can include:
- Facial pain or pressure
- Congestion or"Stuffed-up" nose
- Runny nose
- Loss of smell
- Cough
- Fever
Urinary Tract Infection
A urinary tract infection (UTI) is an infection in any part of your urinary system including your kidneys, ureters, bladder and urethra. Common symptoms of UTI include pain or burning with urination, having to use the bathroom frequently or urgently or pain or pressure over the bladder. Women are at greater risk of developing a UTI however both women and men can experience the infection.
***virtual care for UTI concerns are available for female patients age 13 and older.
If you suspect you have a UTI start a video visit with one of our clinicians today. They will review your symptoms and talk through our available testing and treatment options. If further testing is necessary, you will be instructed to visit our clinic for testing. Your virtual clinician will notify us you are coming and we'll be waiting for you. It's that easy.