No appointment necessary.  Patients are seen in the order received.

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• If you are experiencing technical difficulties please call 651-300-0333.
• Patients are seen in the order they are received. 
• You must be in Minnesota during your visit.
  

Questions About Online Care:

What is Online Care?  

Online care at The Urgency Room gives you access to the same providers you would find onsite, from the convenience of your home.  Available from 8am to 8pm, daily, without an appointment.  Log on to get started.

How is The Urgency Room Different?  

At The Urgency Room we provide expert care from our emergency-trained providers when it works for you.  If you need a test (strep, flu, COVID, UTI), after your online visit is complete, we'll send you in for the test and let you know when your results are available.  No waiting necessary. See a list of common ailments and concerns we treat here.

If you need more care than we can provide online, we will send you to one of our clinics for further evaluation and there is no charge for your online visit.  We're here to make sure you get the care you need!

Where Are My Results?

You will receive a text (or email) when your results are available.  Log back into our online platform to view current and past visits.   Click here to visit our platform and click the orange LOG IN button in the upper right-hand corner.

Call our help desk for personal support locating your results:  651-300-0333.

If you wish to print your treatment plan, scroll to the bottom and click Print Summary to download and print the detail of current and past visits.

Need To Cancel Your Appointment?

Reply 9 to your confirmation text or call us directly from 8am to 9pm and we can remove you from the queue:

Woodbury:  651-789-7000
Eagan:  651-789-9900
Vadnais Heights:  651-789-6500

Need Help Trouble Shooting?

Call us at 651-300-0333 if you are having trouble!  Our help desk is available from 6am to 10pm every day. 

We'll walk you through your concerns and find you the assistance you need:

• Assistance getting logged in
• Help locating an existing account
• Help finding your results
• Questions about your visit
• Trouble with your prescription

Online Care FAQs

Understanding Online Care:

Should I Seek an Online Visit or Should I Go In?  

Thanks to technological advances, attending your health care visit in person is not always necessary. Of course, there are times when a health condition requires further attention—such as testing or more extensive examinations—that a video visit simply cannot deliver. 

You’ll want to head in for an in-person visit for the following reasons: 

• You need a test administered that requires blood drawn
• Your symptoms are severe
• You require treatment for infections 
• You require x-ray testing or CT scans 
• You have concerns for a child less than 60 days old

Online care is typically used to assess mild symptoms or cases where the individual is relatively stable. 

If you’re not experiencing serious symptoms but you’re still unsure whether a telehealth visit is right for you, why not give it a try? Your medical professional will let you know if it’s time to come in. 

The Urgency Room offers local access to emergency providers so that you may safely receive the medical care you need without having to leave your home. All you need to do is create an account—but don’t worry! It’s not a lengthy process. 

The Benefits of The Urgency Room's Online Care 

For people seeking the best possible care with the least possible risk, you may be wondering: why are telemedicine visits gaining so much traction in the healthcare industry? There are several reasons. For many patients, the following benefits bring them to virtual visits:

• Comfort. Let’s face it, you simply don’t need to be here in person for every symptom or medical question. Why not enjoy the comforts of home while you assess your health concerns?
• Infectious disease prevention. COVID-19, influenza, the common cold—whatever the viral infection or disease, staying at home for a telehealth visit reduces your chance of both receiving and spreading these unwanted strains and those like them. 
• Get some time back in your day. Whether you’re taking time off work for your visit or you have a jam-packed schedule of family activities, scheduling a telehealth visit will help you cut down on transportation and waiting room time. What may have been a two-hour endeavor could be cut down to as little as twenty minutes, depending on your visit. 

How Telehealth Can Help

Telemedicine is a treatment option many people rely on to receive quick, accurate care without seeing a provider in-person. It’s an excellent option for those leading busy lives or for immunocompromised people who prefer to have their appointments online when possible.

Advances in technology and increased familiarity have allowed patients to attend their healthcare visits online when appropriate. Providers use online appointments to assess mild symptoms and conditions where the patient is relatively stable.

Here’s a list of conditions a telehealth appointment assesses and treats:

• Cough
• Respiratory concerns and COVID-19
• Congestion
• Eye and mouth Problems
• Insect bites
• UTI and yeast Infections
• Sinus infection
• Sore throat
• Rashes or other skin or nail concerns

It’s important to note that telemedicine appointments are ideal for mild to moderate symptoms. We can treat various concerns through online healthcare, but sometimes, it’s more appropriate to be seen in person.

Good indicators you need to be seen in person include:

• Symptoms begin impacting your quality of life
• Difficulties thinking straight
• Pain becomes unbearable
• Need an x-ray, CAT scan, or a test administered that requires blood drawn
• Concerns for a child less than 60 days old
• Older patients and more susceptible patients with health related concerns

What is the Goal of Telehealth?

Telehealth aims to allow patients to receive medical care for minor illnesses and ailments without leaving their homes.  It is both fast and affordable for patients seeking care for minor medical concerns. 

Telehealth helps streamline healthcare services and makes the process more efficient for patients and providers. 

Through telehealth, healthcare professionals will listen to your concerns and advise you on the best course of treatment. This could involve picking up a prescription from your pharmacy or visiting The Urgency Room in person if it’s determined that physical observation or testing is required. 

How Do Telehealth Appointments Work?

Telehealth visits are fairly similar to in-person visits. The exact procedure may vary depending on where you’re receiving your care, but The Urgency Room has a typical procedure you can expect to follow: 

First, you’ll get set up online by following the appropriate telehealth link. If this is your first time receiving online care from The Urgency Room, you’ll need to create an account. This involves completing an information form, including providing any applicable insurance information  and personal details like your full legal name and address.

Next, you’ll be placed in a virtual waiting room. When the provider is ready to start your online visit, you'll receive a text. You’ll be able to discuss your concerns or symptoms with the provider. 

If your provider says you need to have a test or lab work done, they’ll instruct you to visit the closest Urgency Room location for your test after your visit.  No need to wait, once you have had your test, you are free to go.  We will email/text you when your results are in.  Your provider will talk through the next steps if your results warrant further care or any prescriptions.

Sometimes, your provider may determine you need to be seen in person. In this case, you’ll be given an appointment at the nearest Urgency Room, and we will waive your virtual visit fees.

Telehealth Appointments Save Time

One of the biggest reasons patients choose our telehealth service is because it saves time. No more driving to the clinic, sitting in the waiting room, and waiting for the provider when you use telehealth. Log in from the comfort of your own home to receive quick and reliable medical help. 

The Urgency Room offers telehealth for minor concerns from 8am to 8pm daily, no appointment necessary.  Start a visit online for fast, affordable care from trusted Urgency Room providers.

We are open for in-person care from 8am to 9pm.  Please note:  if you are experiencing a medical emergency, dial 911 or visit your nearest emergency department immediately.  

Get started online today.