Get to Know Your UR
When should I consider The Urgency Room?
The UR is fully staffed with the very best board-certified ER doctors, nurses and highly skilled staff. We are experienced and equipped to handle almost any injury or illness for which you might otherwise go to a hospital ER. If you are able to drive, get a ride, or walk, come to the UR for fast and exceptional medical care.
How is The Urgency Room different from a standard emergency room?
The Urgency Room strives to provide the highest in quality emergency medicine available to its patients in a warm and comforting atmosphere. Unlike a standard ER, The Urgency Room is an outpatient facility with no inpatient/overnight rooms available. We do not accept ambulances, however we will transport patients out to surrounding hospitals if necessary.
How is The Urgency Room different than an urgent care facility?
The Urgency Room can treat an extensive range of injuries and illnesses. Unlike an urgent care, The Urgency Room has a high-complexity lab, x-ray machine, CT scanner, ultrasound machines all onsite to allow us to treat acute injuries that surpass the abilities of a standard urgent care. Having these capabilities onsite allows us to treat acute injuries and illnesses all while creating a comforting and more desirable experience for our patients.
Who will provide my care?
The UR will always have an emergency physician certified by the American Board of Medical Specialties (AMBS) on site along with our staff of highly skilled physicians assistants, nurses, paramedics, and technicians. All of our clinicians have extensive training and experience in diagnosing, treating, and preventing disease, injury, and illness.
Is The Urgency Room covered by my insurance?
The UR accepts most health plans and is happy to invoice your provider directly for your service. Once your insurance company has made a payment decision, we will send you a bill based upon that payment amount. All co-pays are due at the time of service. Deductibles may be collected or secured at the time of care.
Will I have a co-pay?
All benefit plans are different, so you will want to check with your individual carrier to determine which benefits will be applied to your visit. However, most people do owe a co-pay or coinsurance. The UR accepts cash, personal checks, Visa®, MasterCard®, American Express® and Discover® as payment options.
Will it cost more?
Every patient’s visit will be different. Generally, the UR is a cost-effective alternative to an emergency room visit in a hospital.
Do I need an appointment?
When are you open?
The Urgency Room is open 7 days a week, 365 days a year, from 8am-10 pm. Contact us at 651-789-7000 in Woodbury, at 651-789-9900 in Eagan and at 651-789-6500 in Vadnais Heights.
Do I need to have insurance to come to The Urgency Room?
No, you do not need to have insurance to come to The Urgency Room. For those without insurance a deposit of $350.00 is required prior to treatment. Any additional amount due will be billed separately. All patients can work with our billing department set up a payment plan to cover any outstanding balances. The Urgency Room contracts with the major insurance plans in Minnesota and also accepts workers compensation and motor vehicle accidents. Please note that with WC we will need a first report of injury or get in contact with your employer to verify information before we are able to provide treatment. With motor vehicle accidents we will need a police report, car insurance card or claim information prior to treatment.
Do I need a driver's license to be treated?
You do not need a driver's license but you MUST have a photo ID to be treated. This is for your protection. For parents or guardians presenting with children younger than 18, we need the accompanying adults ID.
How do I submit a concern?
If your concern is regarding the care you received, information can be sent to firstname.lastname@example.org or in the mail to:
UR Patient Relations
5435 Feltl Road
Minnetonka, MN 55343
Please include the patient's full name, date of birth, date of service, preferred contact information, and The Urgency Room location.
If your concern is regarding billing, information can be sent to URemail@example.com or in the mail to:
UR Patient Financial Services
5435 Feltl Road
Minnetonka, MN 55343